Hak5 goods are manufactured and tested to the highest quality standards. Our Limited Warranty covers defects in material or workmanship of new Hak5 products. This warranty extends to the original purchaser only and is non-transferrable. Only customers purchasing Hak5 products from HakShop.com may obtain coverage under our limited warranties.
What is covered?
Hak5 warrants against defects or workmanship as follows:
Hak5 will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use service and maintenance. If Hak5 is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Hak5 may elect to refund the purchase price in exchange for the return of the product.
How long does the coverage last?
Our warranty period is 90 days for WiFi Pineapple and USB Rubber Ducky products from the documented date of purchase, depending on the type of product.
What Hak5 does not cover?
Our warranties do not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship.
- Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse, neglect, accident or alteration.
- Accessories, connected materials and products, or related products not manufactured by Hak5.
Our limited warranties are void if a product is returned with removed, damaged or tampered or any alterations.
How to file a claim?
Hak5 will not provide any warranty coverage unless claims are main in compliance with all terms of the controlling warranty statement including with your product and you follow proper return procedure. To request warranty service, you must provide:
- The sales receipt
- A description of the problem
- Clearance products can only be exchanged for the same item.
- Exchanges for clearance items are permitted for damaged goods up to 30 days after purchase.
File a Claim
Please use the form below to file a claim.