This page contains overviews of and links to the complete Hak5 policies including Returns and Refunds, Shipping and Handling, Limited Warranty, Privacy Policy, Terms of Service, Software License Agreement, and Export Compliance.

When you order with us

  1. You will immediately receive a confirmation email including order number from shop@hak5.org.
  2. Soon after ordering, a shipping label will be created and you will receive an email with a tracking link to review the shipping progress.
  3. Handling time is generally 1-3 business day, during which time the tracking information will indicate that the shipping label has been created.
  4. Once your order ships, the tracking information will update.


Returns & Refunds

Due to the sensitive nature of our information security products, only returns for unopened, unused and unmarked goods may be accepted from 30 days of date of receipt. Refunds are processed within 5 business days. Shipping and handling charges are non-refundable. A 30% destruction and recycling fee may apply.

Read the full Returns and Refunds Policy 


Shipping & Handling

Orders are fulfilled within 1-3 business days. Shipping times vary by service level and carrier selected at checkout. All sales are on an CPT basis subject to the rules of ICC Intercoms® 2010 CPT. Tracking is included with all orders. Tracking information will be sent by email when your order is ready to ship and will update when the package has been picked up by the shipping carrier. Orders to countries outside the US may require duty payments unless a duties pre-paid shipping service is selected.

Read the full Shipping Policy


Limited Warranty

If your device is damaged through no fault of your own, such as receiving a device dead on arrival, the Hak5 limited warranty covers defects in material or workmanship of new Hak5 products for ninety (90) days from the date of original purchase with proof of purchase.

Read the full Hak5 Limited Warranty


Privacy Policy

As hackers, we hold your privacy with the highest respect. We know that you care how information about you is used and shared – and we know you're smarter than the average bear when it comes to this.

Read the full Privacy Policy


Terms of Service

Our terms of service covers a wealth of important for topics including third party links, user comments, and prohibited uses. Please familiarize yourself with these terms.

Read the full Terms of Service


Software License Agreement

Hak5 products are governed by the Hak5 software license agreement which covers important information on the license of the software, its restrictions, ownership, limitations and more. Please familiarize yourself with this license.

Read the full Software License Agreement


Export Compliance

Hak5 products and technology are only available to BIS recognized license exception ENC favorable treatment countries pursuant to US 15 CFR Supplement No 3 to Part 740.

Read the full Export Compliance Policy


Code of Ethics

The success of our business is dependent on the trust and confidence we earn from our employees, customers and shareholders. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching company goals solely through honorable conduct. It is easy to say what we must do, but the proof is in our actions. Ultimately, we will be judged on what we do.

Read the full Code of Ethics